If you have lost your password, you should first try to reset it yourself.
Passwords for the billing section can be retrieved by using the "Forgot your password" option
STEP 1: Go to Billing.eicra.com and click on the account and Click on forgot password
STEP 2: Then put your Email address and submit to reset password. You will get a validation email sent on that page.
STEP 3: Then check your email, you will get a link. Then click on the link.
STEP 4: The link will take you to the billing panel where you will put your desired password.
If you have lost your support login as well as cPanel information you can still submit a ticket and the password to login to your account will be provided in the "receipt reply" you receive after submitting your ticket. Just use the same e-mail address each time you submit a ticket and you will always be able to see your ticket history.
If you still have trouble with passwords on your account please submit a ticket to technical support and we can assist you further.