What if my account was suspended?
If your account is suspended less than 1 week before we run backups, your account will still be backed up!
If you are suspended for more than a week when we run backups, your old backup will be erased and you will not be included in the new backups. Thus, we will have NO backups for your account. So, it is very important that you maintain your own backups.
How do I restore my own backup?
A partial backup (home directory backup) can be restored in cPanel, the same place where you made the backup.
Go to your C-panel FIle manager
Then go to backup
Then select partial backup and download it
A full backup must be restored by the root user for the server. We will restore your full backups for USD $25 dollars.
You can restore from here.