Start a conversation

How to retrieve billing panel (client area) password and change Contact information

You may check your hosting account and domain status as well as billing records at Eicra Billing System. It is very important to ensure your details are up to date in our Billing System especially your email address. We will contact you via your primary contact email address as listed in Eicra Billing system for all matters corresponding to your services provided by Eicra such as Invoices, Payment Reminders, Maintenance Notices, Announcements, and when you wish to retrieve your hosting account or domain name's login details. You can change your contact information from your client area. 

To view the contact information :

1. Login to Client Area at

2. You have to enter your email address which is as listed in Eicra Billing System and your password. If you lost your password, please refer "Retrieving Your Password for Eicra Billing System".

3.  To update your contact details, click on "My Details". 

Fill in your new info and click "Save Changes".

4. To change your password, click on "Change Password". Enter your current password and new password. It is recommended to use a strong password. A strong password is a password with a combination of capital letter, small letter, numbers, and special characters.

5. Click Update and Done.


Your email address will be used as your login ID to access Eicra Billing System and must be unique. In another word, if you have 2 or more billing account with Eicra, you have to use a different email address as login id for different billing account. Alternatively, you may Contact Customer Service.

Choose files or drag and drop files
Was this article helpful?

  2. Posted
  3. Updated