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Pre-sales Questions

  • Do you provide SSH/Telnet access?

    We do not provide Telnet access for security reasons. We do provide SSH by default on all Cloud, VPS or dedicated plans and provide access upon request for reseller accounts and standard web hosting p...

  • Can you change my PHP version?

    All new shared hosting accounts are created on a server which runs PHP version 5.6.x or higher We have chosen that version PHP as it is the most used one by the open source scripts provided in the Sof...

  • Do you host adult sites?

    No, we do not host, nor allow hosting of adult sites on our servers....

  • Can I use one of your shared hosting accounts purely for bulk mailings?

    NO, Not at all. Unfortunately, our accounts were not created or meant for purely bulk mailings. While our users benefit from the luxury of being able to send out newsletters and similar mailings to th...

  • Server specifications, specs

    Shared and Reseller : Our shared servers have 2 x Intel® Xeon® E5645 2.26 GHz  Dual CPU Six-Core / Quad Core Processors whit 16+ CPU. We run CentOS 5.6 Enterprise Linux x86_64. The servers have 24 GB ...

  • Do you support AJAX / JavaScript / ASP / ASP.NET on your servers?

    Yes, both AJAX and JavaScript are supported on our servers. We support ASP and ASP.NET on our windows servers only....

  • Where is your data center located ?

    Eicra Web Hosting uses The Planet's state of the art data center located in Texas. The Planet hosts over 22,000 servers, manages 155,000 square feet of data center space. and has over 120+ gigabits/se...

  • Are there any CPU Resource Limit in my Hosting account ?

    If a domain uses too many CPU resources or creates a high server load at any given time, that affects your website and other websites as well, which causes downtime or slow response time from the serv...

  • Can I have multiple domains point to the same website?

    Yes. These are commonly referred to as parked domains and allow you to have multiple domain names point to the same website on your account. This should not be confused with having different domains p...

  • Do you backup your servers?

    At Eicra Hosting, we do perform our own internal archived backups yes, however, these are for our own internal disaster recovery use only and are not for client access or reliance. It is up to you as ...